Yoosuf Jaffery
Associate Engineer
Profile summary
I am a highly skilled professional specializing in data center operational excellence, compliance, and security. I excel at customer- based operations, leading audits, certifications (SOC 2, ISO 27001, PCI DSS, BCMS), and risk management initiatives, consistently achieving zero non-conformities. My expertise includes monitoring alerts, optimizing data center processes, managing critical infrastructure systems (power, cooling, and network), and ensuring uninterrupted operation of complex secure environments. I coordinate effectively with cross-functional teams and stakeholders to drive compliance, deliver high-quality service within SLAs, and support enterprise and hyperscale customers.
Key skills
Professional experience
Provided 24/7 customer support, ensuring high availability and rapid resolution of faults across hosted and hyperscale setups. Monitored all data center services, raised alerts for abnormalities, and reported incidents to relevant sections and management. Delivered onsite technical support and Remote Hands services to customers, internal departments, and partners (Etisalat, vendors). Ensured the quality of installation activities by customers, vendors, and Etisalat staff, in compliance with policies and safety standards. Handled end-to-end incident management — from receiving customer queries (email, phone, portal) to closing and documenting them. Performed network patching tasks including UTP and fiber interconnects for customer racks and CPP connections. Took full responsibility for equipment in assigned zones and maintained up-to-date operational records and documentation. Coordinated directly with Infrastructure Projects, Network Resource Management Teams, and internal stakeholders to maintain service quality and capacity. Escalated emergencies, violations, and outages to onsite supervisors and management and assisted in fault diagnostics and resolution. Supported audits and ensured full compliance with SOC 2 Type 2, ISO 27001, PCI DSS, BCMS, and internal ISMS policies
- Provided 24/7 customer support, ensuring high availability and rapid resolution of faults across hosted and hyperscale setups.
- Monitored all data center services, raised alerts for abnormalities, and reported incidents to relevant sections and management.
- Delivered onsite technical support and Remote Hands services to customers, internal departments, and partners (Etisalat, vendors).
- Ensured the quality of installation activities by customers, vendors, and Etisalat staff, in compliance with policies and safety standards.
- Handled end-to-end incident management — from receiving customer queries (email, phone, portal) to closing and documenting them.
Monitored physical conditions and system alerts for critical electronics Such as data center infrastructure supporting ATC and airport operations. Responsible for security systems and electronic access controls across restricted airport zones. Carried out proactive and emergency response on critical electronics as per MOP. Actively coordinated with Airport Managers, Duty Managers, and Equipment Vendors to minimize downtime during incidents and ensure smooth recovery. Prepared and submitted incident reports for management review and analysis.
- Monitored physical conditions and system alerts for critical electronics Such as data center infrastructure supporting ATC and airport operations.
- Responsible for security systems and electronic access controls across restricted airport zones.
- Carried out proactive and emergency response on critical electronics as per MOP.
- Actively coordinated with Airport Managers, Duty Managers, and Equipment Vendors to minimize downtime during incidents and ensure smooth recovery.
- Prepared and submitted incident reports for management review and analysis.